Accrual and Claw-backs

All commissions, margins, and discounts to resellers should be accrued, and applied as earned income only when the period (typically a month), is completed without refund or credit. For example, if a customer is to receive an SLA refund, the sale would be considered unearned and the reseller would be obligated to pay the customer the respective commission, margin, and discount on the amount refunded or credited to the customer, by SoftwareIDM.